Terms and Conditions

Travel arrangements and prices detailed on this web site are provided and coordinated by the Broken Hill Visitor Information Centre. The Broken Hill Visitor Information Centre have taken due care and responsibility to verify and check all information on this web site as at the time of compilation. However, as the relevant accommodation & tour operators in this site supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied. Listed events are subject to change without notice.

Sales of services as contained in this publication are made by Broken Hill Visitor Information Centre, only as an agent for the person, business or company providing the services. Broken Hill Visitor Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Privacy Policy

At visitbrokenhill.com.au we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how visitbrokenhill.com.au handles and protects your PII in accordance with commonly accepted privacy principles.

visitbrokenhill.com.au reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to tourist@brokenhill.nsw.gov.au or sent via postal mail to: Broken Hill Tourism, PO Box 448, BROKEN HILL, NSW, 2880, Australia.

What Information We Collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. visitbrokenhill.com.au collects PII when you: • Make a booking Your full name, address, email address and phone number are taken each time you make a booking with visitbrokenhill.com.au. • Contact visitbrokenhill.com.au visitbrokenhill.com.au collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information

visitbrokenhill.com.au uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on visitbrokenhill.com.au may be used to: • Purchase visitbrokenhill.com.au products or services Information collected when you purchase from visitbrokenhill.com.au is used to charge your credit card and deliver you’re booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking. • Respond to your questions or suggestions, we will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With

visitbrokenhill.com.au does not disclose any information about customer bookings to anyone except in the following circumstances: • Accommodation suppliers visitbrokenhill.com.au provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although visitbrokenhill.com.au offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on visitbrokenhill.com.au. • Legal obligations visitbrokenhill.com.au may be required by law to disclose information provided by you to visitbrokenhill.com.au for the purposes of obtaining products or services from visitbrokenhill.com.au. visitbrokenhill.com.au may also disclose information against someone who poses a threat to visitbrokenhill.com.au interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information

visitbrokenhill.com.au believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows: • Booking information If at anytime you would like to alter the PII you provided to visitbrokenhill.com.au in your booking, please contact us. • General If at anytime you wish to enquire about any of your PII that is stored by visitbrokenhill.com.au please contact us. Validity of Rates

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Deposits

Payment is due within 72 hours of receiving written confirmation from Broken Hill Visitor Information Centre. Please proceed to our "Secure Payment" form to submit credit card details.

Cancellation Policy

Whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract a AUD$10.00 (inc. GST). Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

Tours

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

POLICY AGREEMENT FOR USERS

This will be available when approval of the Broken Hill City Council  is complete - for operators / users of the site.

OPERATOR POLICY

Each operator has a policy.  Please ensure if using this site for bookings that you check each Operators Policy for bookings taken.  (operator being accommodation/tours/attractions etc etc)

Note:  this may vary for the site owner/operator being www.visitbrokenhill.com.au Broken Hill City Council and Broken Hill Visitor Information Centre.